How to make hospital staff accountable for patient experience
February 13, 2026
Accreditation & Quality Compliance Advisor
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An organization's culture, despite what's written on its mission statement, is the collective body of its staff's behavior. Patients' ongoing interactions with hospital staff create hundreds of opportunities to leave impressions, both positive and negative. It's in these "moments of truth," that an organization's brand is forged.
Source: HealthLeaders Media
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Quality & Errors