Q: What are some key steps to consider in building an ongoing survey readiness team?

A: Think about including nonclinical staff members when appropriate. Nonclinicians also have input into the specifics addressed by each group, and they can provide you with the advantage of having a multi-disciplinary view of an issue. These people might include admitting, finance, environmental services, and even volunteer staff members. Consider the areas that support the provision of patient care.