This is Part 2 of our interview with Rachelle Babin, MBA, BSN, RN, CEC, CMMT, certified executive coach and consultant at Rachelle Babin Leadership, on high-level disinfection (HLD) of medical equipment. Human error, missed cleaning steps, or not following manufacturer’s instructions for use (IFU) can all lead to a patient having a contaminated medical device put inside them, causing infection and possibly death.