True or False: Hospitals must inform patients regarding the complaint management process. This includes providing patients with contact information for registering a complaint with the state health ...

Today’s first few sessions have been a huge success. Our 7th annual conference kicked off with a great keynote address by Kurt A. Patton, MS, RPh, on “Joint Commission and CMS standards ...

Q: Do you have any recommendations for how to prepare staff for system tracers and interviews? ...

CMS has proposed to revise the survey, certification, and enforcement procedures related to CMS oversight of national accreditation organizations (The Joint Commission, DNV Healthcare, and the Healt...

True or False: The plan of care should be considered a living document that needs to be continually reviewed and revised as the patients’ care needs change....

The Joint Commission has released the latest of its ongoing “Speak Up ™” campaign, this time intended to provide advice on identifying the warning signs of depression and getting t...

Q: What is the purpose of the opening conference for surveyors? ...

In the pages of BOJ, we often explore the results of Joint Commission surveys, looking at RFIs, identifying specific target standards, and more. But discussion of this information is often tempered by...

Each fiscal year, CMS releases a financial report, and included in this tome-like document is an interesting bit of information for hospitals that use accrediting organizations (AO)-CMS provides a sid...

In the pages of BOJ, we often explore the results of Joint Commission surveys, looking at RFIs, identifying specific target standards, and more. But discussion of this information is often tempered by...