Briefings on Accreditation & Quality
- Volume
28
Issue
2
February 15, 2026
Editor's note: This is an excerpt from the HCPro book The Survey Coordinator's Handbook, 18th Edition, by Jodi L. Eisenberg, MHA, CPHQ, CPMSM, CSHA. The leadership standards truly are the corn...
Briefings on Accreditation & Quality
- Volume
27
Issue
10
February 15, 2026
High reliability is a new term for an old concept: providing the highest quality products or services consistently and uniformly to all customers. There has been a host of tools, guidelines, initia...