Q: At my facility, we don’t have someone working the front desk until 11am. Could this affect my survey results? ...

Policies and procedures are the backbone of the hospital and provide the aim and direction of hospital operations....

One of AHAP’s sister blogs, the Patient Safety Monitor Blog, has a fantastic post by writer Tami Swartz we wanted to share:...

The Joint Commission has posted its latest Frequently Asked Question (FAQ) information, discussing the processing and storage of laryngoscope blades....

Chronic wounds not only affect millions of patients, but they also represent a significant burden to the healthcare professionals who are trying to manage and assess them....

The relationship between hospital and patient is changing, and this evolution has been under way for a number of years. One sacred cow we find under scrutiny of late is the topic of visiting right...

Disruptive behavior can come in a variety of forms, from yelling and inappropriate language to physical altercations in the worst-case scenario....

A look at the patient safety literature as well as recent popular media leaves no doubt that what is currently coined "disruptive provider behavior" is detrimental to the delivery of safe ...

Shelley Lockard, RN, BSN, physician marketing coordinator at Indiana (PA) Regional Medical Center (IRMC), first encountered the HeartCaring® program, which she now coordinates, by finding a note ...

Medication errors, patient identification errors, and surgical errors are some of the unfortunate events that take place all too frequently in healthcare. In the constant battle to prevent these adver...