When it comes to healthcare quality improvement, electronic clinical quality measures (eCQM) are the way of the future. Or at least that’s what many are betting on. This year, Joint Commission-a...

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Editor’s note: A 2016 study published in the Annals of Internal Medicine found that for every hour physicians spend with patients, they spend two hours interfacing with their electronic health r...

Presented on: Tuesday, April 18, 2017 1:00-2:30 p.m. Eastern Level of Program: Intermediate Speaker: Dan Scungio, MT (ASCP), SLS, CQA (ASQ), has more than 25 years of experience as a certified medica...

Today, the CAHPS survey often doesn’t capture the entire picture when it comes to customer satisfaction. To meaningfully improve the patient experience, an organizationwide, proactive approach t...

Editor's note: This is an excerpt from the HCPro book The Survey Coordinator's Handbook, 18th Edition, by Jodi L. Eisenberg, MHA, CPHQ, CPMSM, CSHA. The leadership standards truly are the corn...

The Joint Commission announced an update of its “observer” definition in its accreditation and certification manuals. The new definition is meant to clarify the roles of surveyors and revi...

Last year, the American Hospital Association (AHA) sent two letters to President Trump asking him to reform CMS regulatory requirements. In the letters, AHA CEO and president Rick Pollack wrote that...

March 12–18 marks the start of the 2017 National Patient Safety Awareness Week (PSAW). The week is organized by the National Patient Safety Foundation (NPSF) to increase awareness on patient saf...

To improve medical outcomes in intensive care units, some hospitals are attempting to make units more accessible for patients’ family and caregivers. Allowing patients to have more access to the...