Healthcare organizations have just begun becoming accustomed to the idea that readmission rates within 30 days affect reimbursement from CMS. Leaders in these organizations know that patients admitted...

Test staff knowledge on The Joint Commission's standards on miscellaneous topics with the following questions. Answers may be found on p. 12....

In 2010, the Department of Health and the National Health Service (NHS) Institute commissioned King's College in London and The King's Fund to undertake research into what matters to patients and how ...

The Joint Commission has just left your hospital. First, make sure to celebrate the conclusion of the survey. Although the organization likely has RFIs, the number of RFIs is hopefully dwarfed by the ...

Every fall, The Joint Commission announces the top 20 most-cited standards among its accredited hospitals in conjunction with the annual Hospital Executive Briefings events. As has become a theme in t...

On September 18, the Massachusetts Nurses Association (MNA)-the union that began the "Just Ask" campaign, urging each patient to ask his or her nurses how many people they are caring for tha...

Every fall, The Joint Commission announces the top 20 most-cited standards among its accredited hospitals in conjunction with the annual Hospital Executive Briefings events. As has become a theme in t...

The IHI's free online audio talk show program, "WIHI," aired an episode in September about a relatively new idea: the "always event."...

Many professionals who end up in a position of advocating for safety and quality improvements in the healthcare environment arrive there through personal experience. That experience might involve losi...

One of the major changes the final omnibus rule places on providers and business associates is the presumption that any unauthorized use or disclosure of unsecured protected health information (PHI) i...