The more disordered a nursing unit is with its staffing, the more turnover and costs will go up. A thorough assessment and overhaul of scheduling, tracking, and staffing policies can put an end to t...

Loyola University Medical Center endured its share of objections from healthcare workers who did not want to be vaccinated against influenza. But it has found a way to convince nearly everyone on staf...

True or False: Hospitals must inform patients regarding the complaint management process. This includes providing patients with contact information for registering a complaint with the state health ...

Today’s first few sessions have been a huge success. Our 7th annual conference kicked off with a great keynote address by Kurt A. Patton, MS, RPh, on “Joint Commission and CMS standards ...

Q: Do you have any recommendations for how to prepare staff for system tracers and interviews? ...

Hospitals should continue to conduct routine risk assessments to determine how well their infection control strategies are working before rushing to adopt a highly touted and possibly costly new pro...

Operating under the assumption that the government is moving toward enacting reimbursement penalties for all-cause readmissions, some hospitals and readmission prevention experts are already develop...

CMS has proposed to revise the survey, certification, and enforcement procedures related to CMS oversight of national accreditation organizations (The Joint Commission, DNV Healthcare, and the Healt...

True or False: The plan of care should be considered a living document that needs to be continually reviewed and revised as the patients’ care needs change....

The Joint Commission has released the latest of its ongoing “Speak Up ™” campaign, this time intended to provide advice on identifying the warning signs of depression and getting t...