When it comes to medication reconciliation (also known as “med rec”), accuracy is everything. Having an effective process in place ensures each patient’s medication is accurately r...

In 2011, some of the hospitals within Adventist Health System (AHS), headquartered in Altamonte Springs, Fla., embarked on mortality reviews for patients in their EDs—and didn’t like wha...

After reading this article, you will be able to: ...

A Texas hospital announced it won’t accept the Malcolm Baldrige National Quality Award after former patients filed lawsuits alleging that the facility allowed a neurosurgeon to repeatedly botch ...

Editor’s note: Patrick Pianezza, MHA, has worked with the Studer Group and Johns Hopkins Hospital. In his most recent role, his work drove organizational performance in HCAHPS to an all-time ho...

The Joint Commission has made both patient education and informed consent priorities in the past few years. Meanwhile, end of life choices and life support controversies have made year-end headlines...

When it comes to projects for improving the culture of safety in any healthcare organization, the first question is usually the same in most facilities: “Where do we start?” The Ce...

The Joint Commission and the National Quality Forum have announced the 2013 recipients of the John M. Eisenberg Patient Safety and Quality Awards....

The Institute for Safe Medication Practices has begun a campaign to increase awareness of medication safety best practices....

Starting on July 1, many Joint Commission Medication Management standards will apply to sample medications. ...