Fill in the blank: When behavioral management techniques such as restraint are used, it is important to use _____________....

Q: Do you have any suggestions for how to keep my survey readiness team organized and prepared for survey?...

A nurse leader advocates for "positive deviance" in nursing—bending or tweaking rules or guidelines in the interest of positively affecting patient care, even though there is no outco...

Apropos of nothing, on the face of it, I wanted to share with you a cautionary tale relative to the importance of accurate (and complete) communications, particularly in those perilous moments when yo...

Each hospital is required to have a formal process to evaluate whether a drug should be added to the formulary. This process should include specific criteria for evaluating each drug. What criteria is...

The latest issue of the AHAP Insider has been posted to the site and can be found by clicking the link above. ...

Q: What tools should I use to track compliance issues and stay organized for survey readiness?...

The Centers for Medicare and Medicaid Services (CMS) announced modifications to its hospital quality measures data reporting requirements under its Inpatient Prospective Payment System (IPPS) and t...

The simplest, most effective patient experience strategy may be listening to the patient, directly through personal discussions and indirectly through survey data analysis. Click the link above to rea...

Those of you who’ve followed this space for a while know that my first “life” in healthcare was working in various positions in what we now call Environmental Services (used to be ...